Exchanges and Returns
At Justdoit23.com, we'd like to help you resolve a
purchase problem as quickly and easily as possible.
Provided you meet the terms and conditions listed
below, you may make an exchange or return. Please
note that not all items are covered by our returns
policy. Before you make your purchase read the
complete returns policy information.
General Policies
Shipping charges are non-refundable.
All exchanges and returns require a Return
Merchandise Authorization (RMA) number.* Exchanges
and credits cannot be processed without one. Please
note: opened merchandise is subject to a 15%
restocking fee.
An RMA must be requested within 15 days of the
original invoice date. Thereafter, all sales are
final
The returned package must be received within 10
business days of the RMA issued date.
All products are sold with their respective
manufacturer’s warranties. Please note that
warranty periods and services vary by manufacturer
and product.
When returning product, we strongly recommend the
use of a carrier that can track packages. You also
assume responsibility for insuring the returned item
All items must be returned in “as new” condition in
the original packaging and have all accessories,
blank warranty cards, and owner’s manuals.
NO RETURNS SOFTWARE (unless
manufacturer requested return due to system
interaction or bug problems)
Warranties
As noted below, we handle all exchanges and returns
within 15 days of the original purchase invoice date
and request of an RMA number. Thereafter, all
applicable exchange and return responsibility is
turned over to the manufacturer, where applicable.
Please note that warranty periods and services vary
by manufacturer and product.
Order Acceptance
Justdoit23.com appreciates your business. Our
business is structured to supply the collectibles
product needs of individuals, businesses,
institutions or agencies for their "personal" use
only. As such, we will not accept Tax Exempt
Reseller documents.
Justdoit23.com reserves the right to, at any
time, after receipt of any order, from any customer,
and without prior notice, supply less than the
quantity ordered of any item or to cancel an order.
Shipping
Orders placed before 4pm will be shipped the same
day, otherwise they will be dispatched the following
business day.
Payment
Justdoit23.com accepts credit cards , Paypal
payments, cashier's checks or money orders, and wire
transfers as formal methods of payment. Sorry, no
personal checks accepted.
Credit Card: Justdoit23.com
accepts Mastercard, Visa, American Express and
Discover and there is no surcharge for using your
credit card with us:
Please note that our billing system will charge
your credit card only upon shipment unless it is a
special order item or a new item awaiting release
and you are on a waiting list. Items that are
currently out of stock may be backordered at any
time -- you will not be charged until the item ships
from our warehouse. You may cancel your backorder at
any time, or after 30 days your backordered item(s)
will automatically be cancelled.
Some
products may require a special order. These are
clearly indicated on the product page. Special order
products will be billed at the time of purchase.
By Cashiers Check or Money Order: If you pay by
cashier's check or money order, please mail a copy
of your receipt printed from our site along with
your check, including shipping and tax, if
applicable, to:
Justdoit23.com
10061 Riverside Drive
Suite 100
Toluca Lake, CA 91602
Orders paid by cashier's check or money order will
be released to our warehouse for shipping 10
business days after receipt of payment. Once payment
is received, order information cannot be modified.
Please Note: You may be contacted by a Customer
Service Representative to complete your transaction
as a security measure. Orders placed for items that
are not in stock are processed in the same manner as
for items that are in stock. If your order contains
both in-stock and out-of-stock items, in-stock items
will ship immediately while backordered items will
remain “open.” A backordered item will ship as soon
as it becomes available.
From time to time, products can be constrained or
discontinued. We will update you on a weekly basis
with the status of your backorder. If after 30 days
we are unable to fulfill your backorder, we will
cancel your backorder and notify you accordingly.
You may also cancel your backorder at any time.
To reach our Customer Care Department by phone,
please call 1-818-974-4949
Product Specification
All products specification and requirements
are subject to change without prior notice
Overseas Orders
Billing address must match billing address
of credit card. Overseas orders will not be shipped
to an address other than the billing address. Please
allow an extra 3-5 days for verification purposes
prior to shipping.
All items entering a foreign country are subject
to customs inspection and the assessment of duties
and taxes in accordance with that country's national
laws. Customs duties and taxes are assessed,
generally, if the merchandise is dutiable and the
value of the item is above the threshold set by the
country's laws. If duties and taxes are assessed on
an item mailed via the Postal Service, they are
collected from the recipient. In addition, for most
countries, there is an administrative fee that is
collected from the recipient to cover the costs of
clearing the item through customs and collecting
duties and taxes. For instance, the administrative
fee in the United Kingdom is 6.50 British pounds for
airmail parcels and 11.25 British pounds for Global
Express Mail; in 23 countries in Europe (Austria,
Belgium, Denmark, Finland, France, Monaco, Germany,
Greece, Ireland, Italy, San Marion, Vatican City,
Luxembourg, Malta, Netherlands, Norway, Portugal,
Spain, Adorra, Gilbratar, Sweden, Switzerland, and
Liechtenstein) the administrative fee is 17 Euros
for Global Express Mail and Global Airmail Parcel
Post; and the administrative fee in Canada is $5
Canadian for Global Airmail Parcel Post. Business
mailers have the option to pay the duties, taxes or
fees to certain countries through an International
Customized Mail Agreement.
If you want to learn what the threshold for
duties and taxes is for a particular country, you
can go to
www.wcoomd.org for general information
or visit the Web site of that country's customs
service.
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